Monday, December 17, 2007

Tenant Security Deposit Accounts Stump Tellers

Commerce Bancorp, Inc.
Attn: Customer Service
1701 Route 70 East
Cherry Hill, NJ 08034

RE: Tenant Security Deposit Accounts Stump Tellers

December 17, 2007

To Whom It May Concern:

I have had several tenant security deposit accounts with your bank over the last few years, two of which are still open (Master # 12345 & 12346). Your tellers don’t know how to handle a deposit to these accounts, and it never gets any better. When someone finally figures it out, they disappear from the bank.

As a result, I must stand at the counter or sit in my car for 15 minutes as the teller scampers around the bank to find someone to help; then they both stare into the screen grimacing, until they can finally pull it off.

I have complained in the past to no avail. It always comes down to, is it more painful to switch banks or put up with this crap once or twice a month? What good is it bragging about being open 7 days a week if the employees don’t know how to do their job whenever you go there?

Look at the enclosed receipt the teller first gave me! I have a fiduciary responsibility to my tenants to safeguard their security deposit. Would the first receipt be of any value in solving a problem if the deposit went missing. The second receipt is better, but that information should be printed on the deposit ticket, as in attempt number three.

You have got to do better.

Very Truly yours,


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